FAA System Outage Caused by Personnel Failure to Follow Procedures

Objectivity 4.9 | Credibility 4.8 | Relevance 4.4

The Federal Aviation Administration (FAA) discovered the system outage was caused by negligent actions of personnel.  “The agency determined that a data file was damaged by personnel who failed to follow procedures,” the FAA reported.  “Our immediate focus is technical — understanding exactly how this happened, why the redundancies and the backups that were built into the system were not able to prevent the level of disruption that we saw,” Transportation Secretary Pete Buttigieg said.