Southwest Regains Control After Week-long Operations Meltdown

Objectivity 4.8 | Credibility 4.8 | Relevance 4.8

After a week-long meltdown of operations, Southwest Airlines seems to be regaining control on Friday.  The airline canceled more than 15,000 flights over the past week leaving tens of thousands of passengers stranded nationwide.  The debacle was due to staffing shortages, a severe winter storm, an outdated crew-scheduling system, and a network that allowed widespread cancellations.  Cowen analyst Helane Becker told Bloomberg TV that the impact on Southwest’s fourth quarter could be “in the hundreds of millions of dollars range.”